Lifeways is one of the UK’s leading providers of support services for people with diverse and often complex needs in community settings.
Through their national network, they provide a choice of support options which includes:
- Supported living
- Community support
- Residential, high complex care
- Short breaks and respite
- Transitional support for young adults
Bedwardine Court in Worcester is a new supported living development of 20 accessible and attractive one-bedroom apartments for individuals who require specialist, individualised and person-centred support. Services are primarily offered to people with learning or physical disabilities, complex needs, and mental health needs.
Lifeways required a wide-ranging, flexible solution to meet the needs of its service users at Bedwardine Court.
Technology Enabled Care solutions can include anything from telecare equipment and environmental controls, to mobile technology and communication aids.
Working with the service user and their carers and family, staff carry out an initial assessment to establish their needs, goals, and the barriers they face to living life as independently as possible. A range of technologies are then designed and proposed to meet that person’s specific needs. All solutions are regularly reviewed to ensure they continue to meet the needs of the person using them and adjusted over time as necessary.
Green Access Harmony Solution
Harmony is a suite of services that integrate both safety and wellbeing technologies into supported living spaces – replacing analogue telecare with services that will empower people to lead independent, engaged lives for longer.
Green Access deployed a variety of different technologies inside Bedwardine Court which continuously provides a means for the service users to communicate with support workers.
Door Entry & Zone Monitoring
Each member of staff as well as service users have a key fob which gives them access to specific areas within the building as well as front door and gate entry. Each fob can be configured in real time to grant or restrict access to certain zones.
Touch Screen Video Monitors
Each flat contains a touch screen monitor that enables the service user to contact a support worker at any time. In case of an alarm event, the monitor sends the information to the servers. This information includes the location of the resident, their personal information, their contact details, type of alarm and the time when the alarm was activated. Immediately after the incident, carers receive the alarm along with complete information on their handset, as well as on their computer screen. Once they receive the alarm, an automatic call is generated from the resident speech unit to the support workers handset.
Each service user is given an emergency pendant which is assigned to their flat and when pressed support workers will be notified immediately which zone the person is in so that they can assist as quickly as possible.
Other Monitoring Devices
Support workers caring for service users with more complex needs have access to a wide range of other technologies which can easily be added into the Harmony system at any stage. Examples might be:
- Movement Sensor
- Flood Sensor
- Bed/Chair Sensor
- Temperature Sensor
- Exit Alarm
- Ceiling Pull Cord
- Pressure Mat
Since the installation in November 2018, the service users and support workers have really benefited from living and working with Harmony. The younger service users really enjoy using the touch screen video monitors and as do the older service users once they’ve had some support in using the devices. The technology deployed has given reassurance to service users and support workers alike.
Jemma Green, 1st Line Manager – Lifeways Group
“Harmony has had a really positive impact on the lives of our service users, helping them to communicate and have more control over their lives. It also helps us to safeguard them and use our resources effectively to give support where it’s needed most.
It doesn’t just support people with learning disabilities, it also helps their families and support staff to feel reassured that technology is providing access to support whenever they need it, and that they will be alerted if support is required.
As with any technology deployment, sometimes things go wrong. Green Access always responds quickly and everyone is really helpful”